Return & Exchange Policy


Returns 

Returning a product for exchange is free of charge as long as you return the products to us via our carrier by using our system of pre-paid return labels. Connect to your account and enter your order number. For refund returns, your refunded amount will be deducted by the cost of the return shipping.  

You may return any product ordered on the pipernewport.com website ("Website") for exchange or refund within thirty (30) calendar days from the delivery date of the product.  

Returned products must be in their original condition (unused and unwashed), with original tags and packaging (the white and gray gift box, and if possible the delivery box), together with their purchase invoice or established proof of purchase, or a copy in the case of a partial return. PIPER has sole discretion in determining whether the products purchased via the Website are in original condition when returned.

To return a product, follow the instructions which will allow you:

  • to choose the articles to return;

  • to choose your delivery method (drop-off at a UPS® location or collection of the package at your home by appointment service);

  • to download and print your return label and a copy of your invoice.

PIPER will not be responsible or liable if any item you return to the Website is lost, misdirected or delivered late insofar as you have to bear the risks of the shipping you have chosen.

 

Exchanges

You may exchange an item for another item of lesser, equal or greater value subject to the conditions below.

If you exchange an item for another item of greater value, you shall pay the difference in price.

If you exchange an item for another item of lesser value, you will be refunded within fifteen (15) business days of receipt of the item returned by crediting your debit or credit card.

If you received an item as a gift from the Website, you may exchange it for another item of equal or greater value only (the difference in price must be paid by you, the recipient of the gift). No refund will be made if you exchange your gift for an item of lesser value.